Back Orders
All products listed on Wedding Arcade are shown as in stock,If your item is not in stock in the UK, we will back order for you. Our suppliers are UK and USA based and some items take 2-3 weeks to be delivered so please be aware of this before ordering. You will always be emailed with the option to cancel your order if you would rather not wait. The customised items can take anything from 2 to 3 weeks to be completed so please make allowances when ordering these items.
Personalised Items
Please note we will not be able to offer a refund for any customised items such as initials for cake toppers, fountain candles, customised lanterns, customised flutes, customised serving sets, customised favors, customised napkins or customised candles. Please always double check the wording and spelling provided is correct before customising your items.
Free Delivery
All orders over £150.00 Inc VAT will qualify for free delivery.
Disclaimer
Before using our website, please read the terms set out below. By using this website you agree to be bound by the terms of use. We reserve the right to review and revise the terms from time to time, without prior notice. By using this site you are automatically bound by any such changes. If you find the terms to be unacceptable you must immediately terminate your use of this website.
Fireworks Substitutes
We reserve the right to make fireworks substitutes. Any substitutes will be equal to or greater value than the fireworks replaced.
Outdoor Fireworks Deliveries
FIREWORKS WILL NOT BE SUPPLIED TO ANYONE UNDER THE AGE OF 18 YEARS. IT IS A CRIMINAL OFFENCE FOR ANYONE UNDER THE AGE OF 18 TO BE IN POSSESSION OF FIREWORKS IN A PUBLIC PLACE. IF IN DOUBT WE WILL ALSO ASK FOR IDENTIFICATION ON ANY ORDERS. ALL OUR FIREWORKS COMPLY WITH BRITISH SAFETY STANDARDS (BS7114: Part 2: 1988).
You must make sure you are available to take delivery or we will contact you to take a payment for the additional re-delivery charge. Please make sure there will be someone at the delivery address to avoid the extra charge.
Warehouse
Our Warehouse endeavours to get all orders out on a daily basis when possible if the item is in stock. All orders placed for City Link/Royal Mail Next Day delivery the cut off is 1pm, any orders that come in after this time will be dispatched the following day.
Our couriers deliver Monday to Friday ONLY (unless there is a special request of weekend deliveries). No collections are made on weekends so any orders placed on Thursday after 1pm please expect delivery the following week.
Returns & Refund Policy
Goods must be returned within 7 days from authorisation you are liable for the costs for returning the products. We are unable to accept returns of unwanted and non-faulty items after 7 days. No refund can be given for the original shipping/postage cost of any items which are returned for credit regardless of fault. The refund given will be for the cost of the item ONLY.
Before returning any items the customer must telephone us for a Returns Authorisation Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.
Goods must be returned 'as sold', in the original packing and with all paperwork and accessories, this is at the.
Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
Goods must be returned within 7 days from authorisation. We are unable to accept returns of unwanted and non-faulty items after 7 days.
You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number.
Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.
Refunds will be made by cheque.
Please Note:
* Refunds will be made by cheque.
* Faulty, incorrect or missing stock will carry no charge on refund.
* On credit card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of Wedding Arcade (e.g. cancellation of your display etc.). If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.
Typographical errors
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse any orders listed at the incorrect price. This also applies to typographical errors of product descriptions and delivery charges.
Pricing
Despite our best efforts there may be errors in pricing within our online store. In the event that a price is higher we will be obliged to cancel the whole order.
Sale Good
We do not offer refund on sale goods unless the items are faulty.
Price Match Policy
We will always consider a price match claim, please make sure you have the following details:
- Competitors Price
- Competitors contact details
- They must have the item in stock
- Must not be on any auction sites
We will then look into the information you have provided and consider your claim. Please call us to make a claim on 0208 441 9427.
Handling Complaints
All complaints should be sent by email to sales@weddingarcade.com. All complaints will be acknowledged within 5 working days of receipt. We will endeavour to resolve all complaints within a two week period. The consumer will be informed throughout the process.
Statutory Rights
Nothing contained within our Terms and Conditions in any way affects, excludes or limits your statutory rights.
Reaching Us
If you need to reach us, please email us on sales@weddingarcade.com, alternatively, you can call for us on 020 8441 9427 or 07930 863 282
