Returns

Returns & Refund Policy

• Goods can be returned within 7 days of delivery.
• Before returning any items the customer must email us on sales@weddingarcade.com for a Returns Authorisation Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.
• Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.
• Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
• Goods must be returned within 7 days from authorisation. We are unable to accept returns of unwanted and non-faulty items after 7 days. You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number. Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.

Personalised Items:

Please note we will not be able to offer a refund for any customised items such as initials for cake toppers, fountain candles, customised lanterns, cutomised flutes, cutomised serving sets, customised favors or customised candles. We will always double check the wording and spelling provided is correct before customising your items.

Please Note:

* Refunds will be made by cheque.
* Faulty, incorrect or missing stock will carry no charge on refund.
* On credit card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of Wedding Arcade (e.g cancellation of your order due to the purchasing on an incorrect product, etc....). If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.

Reaching Us 
If you need to reach us, please email us sales@weddingarcade.com  alternatively, you can call for us on +44(0) 208 441 9427.

Delivery Charges (excluding Fireworks)

Delivery is calculated by the weight of your order, you have a number of services available to you, details below:

How We Deliver To You: 

We use Royal Mail and City Link delivery services.
Delivery to our customers via City Link or any other express delivery service is weekdays only, from 8am to 6pm. 

For England, Wales, Scotland (Incl. Islands): 

• All deliveries incur a cost depending on the weight.
• Items and packages weighing up to 1 kg are usually sent via Royal Mail first class post (recorded delivery), and can take between 1 and 5 days to reach their destination from leaving our premises.
• Items and packages weighing more than 1 kg are usually sent via City Link delivery service and take between 1 and 4 working days from leaving our premises to reach their destination.
• Delivery to UK customers via City Link is between Monday and Friday, from 8am to 6pm.

The rest of the world, including the European Union (EU):

• Delivery charges apply. The price of delivery will depend on weight.
• Overseas customers are responsible for any import duties and local taxes (if applied by the relevant authorities).

We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use. Delivery to UK customers via City Link  is between Monday and Friday, from 8am to 6pm.

Address for Delivery: 

Please make sure that when you enter a delivery address in our secure online order form there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. There is the option in the order form to enter an alternative address for delivery (e.g. place of work, neighbour, etc.) if you or someone else on your behalf are unavailable during the weekday to receive the package(s).

On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder's billing address even if an alternative address for delivery has been given. 

Please Note... 

1. Under normal circumstances and for packages sent by City Link service our delivery partner will attempt to deliver the goods twice. If after the second attempt delivery cannot be completed the package will be at City Link local branch (usually a calling card with branch details will be left for you by the delivery driver), and the customer will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a third or more times an extra charge will apply, and we can only authorise further delivery attempts once the customer has agreed to accept the charge. Please note: you should collect from the local branch of City Link any undelivered packages within five days of the second attempt at delivery. Uncollected packages are automatically returned to us after five days and to re-send the package or cancel the order charges are incurred which we will advise you of should the situation arise. 

2. Should City Link return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge. 

3. Should our Independent Delivery Service Company, City Link or Royal Mail return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge. The re-delivery charges for the Independent Couriers are £20.00 Inc VAT, City Link £11.66 Inc VAT and Royal Mail will be quoted to you.

4. Should a package sent via Royal Mail fail to be delivered please report it to us by phone on +44 (0)20 8441 9427 or by email sales@weddingarcade.com
. We will do all we can to help but please note that as advised by Royal Mail we must allow a period of three weeks from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.

5. Should a package be returned to us undelivered (due to City Link not being able to deliver for reasons outside their control, or the package is not collected from the relevant local branch of City Link  within five days of the second attempted delivery, or the intended recipient informing the delivery service that the package should be returned to sender), we reserve the right to deduct the cost of return delivery/postage from any refund. 

Change of Delivery Address after Dispatch of Goods: 

Should it be necessary to change the address for delivery of packages dispatched via City Link after the package has left our premises (e.g. to re-direct delivery to a work- place or any other address) an extra charge will be incurred. Please contact us as quickly as you can (by email to: sales@weddingarcade.com
. or by phone on +44 (0)20 8441 9427 if a change of delivery address after dispatch is required. We will advise you of the charge and can only instruct City Link  to amend the delivery address once you have given your approval of the charge. The re-direct facility is available only with packages sent via City Link delivery service and not with Royal Mail. 

Tracking: 

For orders sent via City Link , we will provide you with the package number (referred to as a job number) so that the package can be tracked via their web site.

For further assistance with package delivery you can call us on +44 (0)20 8441 9427 (lines open up to 5pm weekdays) or email us at sales@weddingarcade.com
Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. Wedding Arcade cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible. 

Outdoor Fireworks Delivery Options:

• Same Day Delivery is Available for London locations by using our local Taxi firm. Call for more info 020 8441 9427.
• Orders over £300 have FREE Delivery.
• 1 - 4 Day Service £21.00 Inc VAT
• 1 - 2 Day Service £31.00 Inc VAT
• Customer collection - Free - 102 East Barnet Road, New Barnet, London EN4 8RE - Click here
• Scottish Highlands 3 - 5 Day Service £40.46
• Argyll, Brute and some Highland Addresses 3 - 5 Day Service £60.00

Summary for Independent Delivery Couriers:

• Please note, due to UK firework regulations on the transportation of hazardous goods, our outdoor firework carriage costs have drastically increased. As a means of minimising customer charges, we have absorbed the majority of the costs ourselves.
• Please make sure you are available to take delivery or the carriers will charge an additional delivery charge for re-delivery of £20.00 Inc VAT which we will have to debit from your card.
• Please make sure there will be someone at the delivery address to avoid the extra charge for re-delivery.
• Our aim is to satisfy the needs of all our customers by providing delivery direct to your door. If you have any problems or queries, please call us on 020 8441 9427  or 07930 863 282.

Further  Delivery Information:

How We Deliver To You & How You Can Pick Up: 

We use both Royal Mail, City Link and Independent Delivery Service Couriers. Delivery to our customers via our Independent Delivery Service Couriers or any other express delivery service is weekdays only, from 8:00am to 5:30pm. Customers can also pick up their orders themselves to avoid any delivery charge.

• Pick Up - If you want to pick up the fireworks to avoid the delivery fee we have a collection point available in Barnet (EN4) . Please call 020 8441 9427  or 07930 863 282. For more information on our Customer Collection Points click here.
• UK Orders (Excludes Ireland) - You have the option of:
  
  1-4 Day Service - £21.00 Inc. VAT
  
  1-2 Day Service - £31.00 Inc. VAT
  
  Deliveries are made Monday to Friday, between the hours of 8:00am and 5:30pm. If a weekend delivery is required please call 020 8441 9427  or 07930 863 282 and a price will be quoted based on the order and location.
• UK Same-day & Saturday Orders (Excludes Ireland) - If you require fireworks delivered on the same-day as the order is made, this is only possible for London delivery locations and has a minimum order charge of £117.50 Inc. VAT.
• Indoor Fireworks Only - The cost attached to the purchase of indoor fireworks will be subject to total weight of package.

Please Note: Our Warehouse endeavours to get all orders out as soon as possible. All our couriers deliver Monday to Friday ONLY (unless there is a special request of weekend deliveries). The couriers collections are not made on weekends so any orders placed on Friday after 1pm please expect delivery the following week.